Career Assessment Test

Posts Tagged ‘help’

1.You are on the phone helping a customer when a customer in the bank lobby comes up to your line and needs help. What do you

think is the most appropriate action to take?

a) Stay focused on the customer on the phone so you can get done as fast as possible.
b) Acknowledge the customer in the bank with a smile and then continue helping the customer on the phone.
c) Ask the customer on the phone to wait while you let the customer in the bank know you will help him soon.
d) Ask the customer on the phone to wait while you ask a coworker to help the customer in the bank.
e) Ask the customer on the phone to wait while you ask your supervisor to help the customer in the bank.

2.It is a busy day in the bank and a customer is yelling at you about a bank policy they believe is unfair. What do you think

is the best first action to take?

a) Ask the customer to calm down and then ask her why she thinks the policy is unfair.
b) Tell the customer you will go get your supervisor if she will stop yelling.
c) Politely tell the customer that you are on her side and want to help.
d) Kindly tell the customer that you can’t help her until she stops yelling.
e) Ignore the customer and help the next customer in line.

3.A long-time customer comes in to deposit a check for a large sum of money. Bank policy requires several days to process

large checks, which means that none of this money will be available to the customer for several days. You are not certain if

the long-time customer is aware of the policy which will delay his access to the money. What do you think is the most

appropriate action to take?

a) Deposit the check without saying anything because they probably won’t need the money right away.
b) Explain the bank policy to the customer and say you are sorry but there is nothing you can do.
c) Explain the situation and ask if it is going to be a problem for the customer.
d) Get your manager to explain everything so the customer knows they are important.

4.A customer complains about a fee charged to his bank account that he thinks is unfair. Bank policy states that the charge

cannot be refunded. What do you think is the most appropriate action to take?

a) Make a one-time exception to the rule and refund the charge.
b) Listen to the customer’s explanation and (if valid) talk to your supervisor about refunding the amount.
c) Tell the customer you are sorry but there is nothing you can do.
d) Directly refer the customer to your supervisor.
e) Repeat the policy to the customer and be firm on the rules.

5.Which type of person do you think will be most successful working in the job for which you are applying? Someone who:

a) has a good relationship with his/her supervisor.
b) someone who can be nice to the rude customers.
c) wants to have a career in the banking industry.
d) is creative and is always thinking of new ways to better serve customers.
e) is never late coming to work or returning from lunch breaks.

6.Of the following, the one thing which is most necessary to a person’s success is an ability to:

a) keep track of detail.
b) listen.
c) be consistent.
d) be patient.
e) understand how other people feel.

7.Different persons approach their jobs in different ways, but in general the better performers:

a) want to know where they stand and then they will follow the rules.
b) feel that they have enough responsibility, initiative, and authority to do what they have to do.
c) want more time with their supervisors to get direction and coaching.
d) feel that they can be successful in their jobs through their own efforts.

8.How often do you get upset when you find typos and mistakes in papers or reports that you have already turned in?

a) Every time
b) Almost every time
c) Some of the time
d) Almost never
e) Never

9.How often have you wished that teachers or bosses would just tell you what they want?

a) All of the time
b) Almost all of the time
c) Some of the time
d) Rarely
e) Never

10.How hard is it to get people to change their minds?

a) Nearly impossible.
b) There are some people who have open minds.
c) People are reasonably open to hearing what others have to say and changing their minds if convinced.
d) It is not hard to influence others.

11.Which of the following best describes your conduct in situations that have explicit rules or policies?

a) It is best to follow all rules without exception.
b) No rule can cover all possible situations that could come up; you have to interpret rules for most

situations.
c) Rules are guidelines, but if you break one you should be held accountable for giving an honestly good

reason.
d) When you get down to it, most rules are made for the convenience of those with power, and it matters little

if you can achieve the same goal some other way.

12.If an assignment or task you volunteered for did not live up to what you expected it to be, what would you do?

a) Find an excuse to leave it.
b) Leave it as soon as it appears you can without causing problems.
c) Work as hard as you can to get it finished faster.
d) Talk to the person in charge about your feelings and ask to be relieved.
e) Look for the things you enjoy about it and concentrate on them only.

13.You would rather try and sell a product or service to someone:

a) by telephone.
b) face-to-face, but behind a desk or counter.
c) by walking around with the customer.
d) it does not make a difference to me.

14.My past teachers or employers have liked me because I am:

a) Creative
b) Organized
c) Smart
d) Reliable

15.If a co-worker called in sick and you know that he or she really was not and that you would have to do extra work because of

it, you would:

a) Tell your supervisor that the coworker was not really sick.
b) Tell your supervisor you would rather not do the extra work, but will do it.
c) Do the extra work but ask your supervisor to let you go early one day or have some free time to make up for

the extra work.
d) Finish the extra work and then talk to your supervisor about the problem.
e) Ask your supervisor if someone else can do the extra work.

16.How much of success in life is determined by making plans and setting goals versus getting lucky or being in the right place

at the right time?

a) 0% planning and goal setting; 100% luck
b) 20% planning and goal setting; 80% luck
c) 50% planning and goal setting; 50% luck
d) 80% planning and goal setting; 20% luck
e) 100% planning and goal setting; 0% luck

17.Which of the following would most likely keep you from getting your work done?

a) Coworkers having personal conversations near my workspace.
b) Having too much work to do.
c) Not understanding what is expected of you.
d) A long line of customers watching you work.

18.It is important for you to have a job where you would have a good chance for rapid advancement.

a) Strongly agree
b) Agree somewhat
c) Disagree somewhat
d) Strongly disagree
e) Don’t agree or disagree

19.In front of the customer, it is most important to appear:

a) self confident
b) organized
c) humble
d) successful
e) that you are listening to them

20.How often have you had to point out to a cashier that you were being overcharged?

a) A lot of the time
b) Sometimes
c) A few times
d) Once or twice
e) Never

this is my senior year in high school and plan to enter one of the most prestigious universities in our country. I know i’m capable of entering that university. I know what university i want to go to but i don’t know what course i want to take.. it’s kinda confusing and i’m lost… and i have one week left to make the decision because the application form to that university is due in a week and i need to specify my first and second choice amongst the several courses they offer… i don’t know what to take… i love reading,i like literature, I write essys once in a while, im interested in science, im not good in math but not bad at it either. I like drawing but im not a “pro” but they come out nicely (really nice), i guess… im a quiet person but i’m very “industrious” when it comes to working/studying. I love learning. i like trivia. Help please?? my school does not offer any career assessment tests… i can’t find any… any suggestions? i am so lost… i hope i won’t have regrets.
im not into pets.. i like photography some of the courses offered are:
architecture,applied physics,biology,art studies, broadcast communication,
business administration, Chem. engineering, comparative literature, creative writing, electrical engr., english studies, Film &audio visual communication, fine arts, history, Hotel & restaurant mngt, interior design, journalism, nursing, medicine, landscape architecture, linguistics, philosophy, physics, psychology, speech communication,tourism, mechanical engineering, biology,pharmacy, political science, biochemistry,behavioral sciences, sociology,speech pathology(whatever that is..)

there are just so many to choose from and i don’t know what suits me.. and oh yeah, where I live, they consider job demands… and changing/shifting from one course to another is considered a waste of time… help…

I just took a career assessment test from an austrailian website and I found it to be extremely helpful because it help to confirm my areas of interests. According to the test the jobs that I may enjoy the most are those that involve helping and people. Some of the occupations that appealed to me the most were welfare community service worker, child care worker, and kindergarten and preschool teachers. When I analyzed the tasks under each of these occupations I found that I would enjoy doing just about all of the tasks under child care worker and kindergarten and preschool teacher. I also found that I would enjoy doing all of the tasks under welfare and community service worker except for the tasks which involved having to provide short term crisis counseling to victims of domestic violence, child abuse, and disasters. I am graduating in Jan. with an A.S. in human services and I don’t want to get the B.S. in human services. but should I really listen to the results of this test?

Economising on safety costs is something few would argue with either. So, here’s a safety shoe alternative you should know about.

Rubber overshoe safety toe caps – ‘ shoes with toes’ – are getting more attention, for more reasons than simply cost-effectiveness. And not just because of the ever increasing numbers of temporary workers employed in this country. It’s the ever increasing cost of providing fully-loaded temporary safety shoes that’s bringing the whole matter of toe protection to the attention of senior management. The recent challenge by the United States Postal Service and OSHA’s ruling attests to that. Anywhere a safety shoe alternative exists, that sits all right with OSHA in the USA or CCOHS in Canada, it’s a win-win situation.

There’s not a thing wrong with generally accepted safety toe cap footwear, but all too often it seems the expensive choice is selected out of fear or a lack of understanding. Although it’s true to say safety shoe policies in manufacturing have embraced rubber pull on safety toe cap products for visitors they have been ‘missing in action’ elsewhere. I know of one particular food processing plant that refuses to use a ‘”better than those yellow clacker things” solution, but tolerates gunk that might be introduced to the production floor on the soles of visitors’ shoes. Their thinking is they had better address the greasy floors than more effectively provide toe protection. Some might argue the greasy floor is a hazard that should not be tolerated.

All employers are subject to statutory requirements and minimum standards that reflect our desire to protect workers. It is up to the employer to implement safety rules and regulations but bodies such as OSHA allows significant latitude in doing so, provided choices are reasonable and done responsibly. Careful attention is required as errors in judgement, as with willful neglect, will be punished under the law. Unfortunately, the tendency in a fear and compliance atmosphere is to avoid failure rather than attempt success. Compliance is commendable but can instill fear. That can stifle creativity which can result in unnecessarily high costs.

Take the whole matter of safety footwear. Company safety policies that lack creativity can result in over-spending far in excess of the typical fine for a safety transgression. It’s a bit like this; we know there’s always the possibility of rain but do we need to wear a raincoat every day? Or, would a small umbrella, costing a lot less than a raincoat, do the job just as well? Throw in the ability to offer others shelter if the need arises and you get the idea.

An employer is required to provide personal protective equipment where the risk assessment indicates as much. Risk assessment is the cornerstone of industrial safety and statutory bodies require employers to undertake one to determine what hazards can reasonably be expected in any particular working environment. There is always the chance of accident but risk assessments are not expected to be clairvoyant. They are expected to review routine operations and recommend the proper Personal Protective Equipment. (The employer is also expected to pay for it.) Risk assessments are expected to be ‘reasonable’ and the onus is on OSHA to prove otherwise.

There are two important things to remember. Firstly, it is the employer who decides how best to comply with the law. Secondly, organizations like OSHA do not mandate any particular piece of equipment to be used.

In the case of foot safety, OSHA’s occupational foot protection standard is 29 CFR 1910.136. This requires the use of protective footwear when employees are working in areas where there is a danger of foot injuries due to falling or rolling objects. Once that hazard has been determined, OSHA does not recommend, or approve of, any particular safety footwear. According to OSHA in a recent letter to the United States Postal Service, an employer may comply with the criteria set forth in ANSI Z41-1991, replaced by the American Society for Testing and Materials (ASTM) F2412-05 and ASTM F2413-05, or the employer may opt to demonstrate that other criteria are equally effective. If the employer pursues the second option, then compliance with the consensus standards is not mandatory. This means, the burden lies on the employer to demonstrate that the footwear provided is equally as protective as the footwear that meet the ASTM F2412-05 and the ASTM F2413-05 standards.

In another fairly recent ruling, OSHA declined to comment on the suitability of the now ubiquitous ‘Croc’ clogs. It said, in situations where no hazard exists, the matter of appropriate footwear at work is between the employer and employee. This principle was reiterated when OSHA was asked to comment on rubber over-shoes. OSHA was firm in stating that it does not find rubber overshoes acceptable where they provide no toe protection. However, provided they can demonstrate that they meet minimum standards they are acceptable.

What then would be “acceptable foot protection” where there is a chance of toe injury? The first choice of many employers is ASTM or CSA tagged safety shoes or boots – the so called “approved” footwear we hear so much about in advertising. For sure, a fully loaded safety shoe or boot will provide more than enough legal defence in the event of a challenge from OSHA. What is also true is that such a policy comes at a very high cost. Not every employee requires safety toecap, steel-soled, electricity dissipative footwear. For many work situations only toe protection from falling or rolling heavy objects is required. Is it wise then to incur the full cost of a safety shoe or boot?

For example, an office worker visiting a loading dock to pick up documents will not perform any manufacturing duties while en route. This might imply that the PPE provided to the workers may not be necessary for the office worker. However, since the office worker might be exposed to falling objects, or in close proximity to heavy moving equipment, it would be reasonable to foresee only the need for toe protection against impact and compression.

In another situation a risk assessment for the production area might indicate the need for slip resistant footwear and toe protection. However, it is also reasonable to expect that a visiting office worker might not encounter slippery conditions. Furthermore, such conditions are not supposed to persist and it might be reasonable to expect the office worker to take reasonable evasive action to avoid the risk should it occur.

The danger from sharp objects underfoot requires steel sole protective footwear but where no such risk is anticipated toe protection may be all that is required. A good example would be the paper-making and the newspaper print production industry, where there is little chance of sharp objects but always a chance of rolling stock or heavy moving equipment that can injure toes. Having steel sole shoes or boots that can dissipate electrical shock is just over-kill and costly.

Rubber safetytoe overshoes provide the same protection from impact and compression as safety shoes and boots. The steel toecap meets the same ASTM standards and can easily be verified by test results from the major testing bodies. This is what makes OSHA happy. Rubber has been used for a long time in the safety footwear industry and its slip resistance qualities are well known. The rubber material is flexible but sturdy, in some cases as thick as 6mm resulting in a firm fit and some long wearing characteristics. Rubber safetytoe overshoes are a lot less expensive than safety shoes or boots and they eliminate the hazard of passing along unsanitary footwear. They are especially useful where only occasional toe protection is required, such as with visitors to production facilities, temporary workers and for medical reasons.

Safety personnel looking for budget savings, as in today’s economy, would be well advised to consider them for these reasons and more.

Patrick Smyth aka Mister Safetytoes

Posted by Mister Safetytoes

I’d be good at and would like to do?

2. You work for a customer support team at XYZ Company. You have observed that the average number of complaints is 5 complaints per day. Your supervisor is worried about the probability of having more than 5 complaints per day. Choose the best answer of the following: (Points: 6)
This is an example of a Poisson probability experiment
This is an example of a Binomial probability experiment
This is neither a Poisson nor a Binomial probability experiment
Not enough information to determine the type of experiment

6. (TCO 6) Using the standard normal distribution, find the probability that z is less than 1.49 (Points: 6)
0.0375
0.9625
0.9319
0.0384

8. (TCO A poll of U.S. health professionals revealed less than 82% would choose the same career. In a hypothesis test conducted at a level of significance of 1%, a P-value of 0.035 was obtained. Choose the best interpretation of the hypothesis test. (Points: 6)
Fail to reject the null hypothesis; there is not enough evidence to reject the claim that less than 82% of health professionals would choose the same career.
Fail to reject the null hypothesis; there is not enough evidence to support the claim that less than 82% of health professionals would choose the same career.
Reject the null hypothesis; there is enough evidence to reject the claim that less than 82% of health professionals would choose the same career.
Reject the null hypothesis; there is enough evidence to support the claim that less than 82% of health professionals would choose the same career.

9. (TCO 2) You are a business administrator charged with choosing a vendor to supply new software to your company. Both vendors have a mean cost of $8,500 to create the software. Vendor A has a standard deviation of $230 while Vendor B has a standard deviation of $300. You want to choose the vendor that will be most likely to minimize expenses, which do you choose? (Points: 6)
Vendor A because you are more likely to get a cost close to the mean cost
Vendor B because you are more likely to get a cost close to the mean cost
Either because their mean costs are the same
Neither because the given information is not enough to make a decision

13. (TCO 6) Scores on an assessment exam at a private school are normally distributed, with a mean of 72 and a standard deviation of 8. Any student who scores in the top 5% is eligible for a scholarship. What is the lowest whole number score you can earn and still be eligible for a scholarship? (Points: 6)
85
92
86
95

When you think of personal success, what comes into mind? Happiness, work culture, ambience, future prospects and of course, the money! Assessment of available options, career planning, job management and the like are an integral part of personal accomplishment standards today. We are no longer working for pay alone. Look at employees like Google who spend millions of dollars to keep their employees happy. They do it because their workforce is their real worth. That, my friends, is the kind of job most people want!

A career development test could easily become one of the most significant tools one has for determining a certain course of action related to his or her professional life. Let’s take a relevant and concrete example to see how a career development test can contribute and influence your decisions. A salesperson that promotes energy-saving lighting systems wants to move a step up, and get to a higher position in sales management. Starting from a career development test, the salesperson in our example would be able to determine with a high degree of statistical precision what his chances are for filling a particular position.

Career development tests rely on a complex set of algorithms that reflect the education, experience, salary and suitability levels within the sector specified by the individual. The results of the test are conclusive not only within the subjective parameters provided by the user, but are also a part of a larger picture that takes into analysis national and regional data.

A career development test can be conducted online. It takes around half an hour to complete, and it is relevant depending on the country for which it was designed. Go for companies with a reputation for being smart. Avoid amateurish tests that are promoted as the right solution for career assessment because they have a low relevance level for your future. It is recommended that you check the source of the data which is taken as a standard for the general background of the results. Thus, the info on the salary and job growth should be provided by the Bureau of Labor Statistics and Employment in your country, as they are the authority to provide the most accurate details on worker attributes and job peculiarities.

Moreover, keep in mind that the results of the career development test are for your information only. They orient you in the direction of a certain course of action. You still have the freedom to decide whether you want to follow through or not.

Most people who have taken career development tests have declared themselves more than satisfied and even surprised at the number of possibilities that opened up to them. Avoiding career mistakes and maximizing returns is the advantage of going for such a personalized test.

Find your dream career with access to 1000’s of career and educational resources. Offers unique career development test that can help you make better life decisions. Take a free Career test now online!

A career development test can help you succeed Find your dream career with access to 1000’s of career and educational resources. Offers unique career development test that can help you make better life decisions. Take a free Career test now online

I’m a recent high school grad who is not interested in the traditional college experience…I need to find a career path to support my interest in working with animals long term yet at the same time I have no interest in being a full-time student or leading the dormitory lifestyle…however I am interested in being a part-time student and possibly picking a path where I can be out of school within 2 to 4 years…I graduated high school while working full time and it looks like my first year or two in college will have to be the same way…

any sites online where I can take an aptitude test that might fit?

Taking free career tests is no longer a new idea to people with a regular job, but many seem to question their actual values.

Many people started out their career with lots of passion, but become lost or confused when they are hit by some frustration. Some may even decide to give up in an extreme situation. At such moments, taking career tests might be a good way to get you out of your myth.

There are free and paid career tests, and you can take them either in a career testing center or online. There are no right or wrong answers, but the answers you give can tell a lot about whether you should move on to a different career or simply strive harder in your present one.

Usually, if you take a test designed and interpreted by a professional such as a career counselor, you can expect reliable results. However, you can also find some very good online tests which you can take for free. Like the paid ones, many of the free tests do not take long to answer and you can easily follow the online instructions. Some sites even interpret your results right after you finish with your answers.

Compared to the paid ones, however, many free career tests are not standardized. They may come with a disclaimer that the result should only be used as a reference, and you really cannot blame the sites. It is therefore very important that you read the results with enough caution, and better to combine them with the professional advice from someone such as a career counselor. You should also be aware that even reliable standard tests should not be viewed as an oracle that has to be strictly followed.

There are also some sites that offer free tests only as a teaser, and they are questions and test items that may perk your interest. In reality, these test questions may just be a small portion of a more reliable and comprehensive career assistance package being offered for a price.

It makes sense, sometimes, to register with career sites that offer a much wider range of services. You may have to pay a fee for that, but, if you screen carefully, what you pay may well be worth it. In the end, your career is part of your life and you want that part to be enjoying and rewarding.

If you select with care, free career tests can do you as much good as the paid ones. Just remember to use the results wisely and always get the assistance from the career professionals if your career problems become serious. After all, it can be emotionally, physically and financially costly to stay in a wrong job.

i am in desperate need of narrowing down possible careers that will be good for me to do after high school..and im running out of time…i graduate next spring and i want to have my thoughts in order….so is there a free test career test that i can take that would be accurate that is available on the internet?